About Us

Welcome to Rack 'em Mfg LLC!

Rack’em is a family owned and operated business with roots that trace back to 1969. Rack’em started as an afterschool part time job mowing lawns. Due to the owner’s loyalty, dedication, and an eye for detail, this part time job quickly became a Lawn & Landscaping business with several accounts. After purchasing a trailer, we found the need to organize & transport our machines & supplies neatly, safely & securely. We began to design racks for open and enclosed trailers keeping the Professional Landscaper’s ever expanding needs in mind.

After 50 years in the business, we are continuing to expand by making stronger, higher quality storage racks, Grass Catchers & Extensions. Thank you to our 10’s of thousands of happy Customers and loyal Dealers and Distributors who continue to purchase Rack’em Products.

Contact

Rack'em Mfg LLC
P.O. Box C
1301 Purdytown Tpk
Hawley, PA 18428

Phone: 570-226-6093 (between 9:00 a.m. and 5:00 p.m. (EST time zone)
Email: RackemMfg@aol.com

Shipping

Flat Rate Shipping Charges

$1.00 to $50.00	$9.95 per order
$50.01 to $99.99	$14.95 per order
$100.00 to $499.99	$34.95 per order
$500.00 to $799.99	$54.95 per order
$800.00 to $1399.99	$74.95 per order
$1400.00 to $1999.99	$94.95 per order
$2000.00 and Up	$109.95 per order

Exceptions:

We do not ship to APO/FPOs, Canada, Alaska or Hawaii.

Warranty Policy

Heavy Duty Club

All our steel hammered painted equipment handling racks are covered under a LIFE TIME WARRANTY for defects in material and workmanship, excluding paint finish. It is limited to repair or replacement at the sole discretion of Rack’em Mfg LLC If it is necessary to send a product back you must call Rack'em Mfg LLC to get a RA number and you pay all shipping costs involved. Products that are received without a RA number will be refused. In the case the product needs to be repaired Rack’em Mfg. will send you the parts, you pay all shipping costs involved. Proof of purchase and photo(s) of damage is required. Photo(s) can be emailed to rackemmfg@aol.com, and please include your information.

One Year Warranty

The following items carry a one year warranty for defects in material and workmanship, excluding finishes. All grass catchers, EZ-Ride Sulky, leaf extensions, Fitz-All ladder racks, Lock’em Magnum wheel lock and Rack’em grass catchers and racks. It is limited to repair or replacement is at the sole discretion of Rack’em Mfg LLC. If it is necessary to send a product back you must call Rack'em Mfg to get a RA number and you pay all freight involved. Products that are received without a RA number will be refused. In the case the product needs to be repaired Rack’em Mfg LLC will send you the parts, you pay all shipping costs involved. Proof of purchase and photo(s) of damage is required. Photo(s) can be emailed to rackemmfg@aol.com, and please include your information.

Lifetime Warranty

The Double Barrel “Chain Drive” carries a lifetime warranty for defects in material and workmanship of the chrome chain assembly. If it is necessary to send a product back you must call Rack'em Mfg to get a RA number and you pay all shipping costs involved. Products that are received without a RA number will be refused. In the case the product needs to be repaired Rack’em Mfg LLC will send you the parts, you pay all shipping costs involved. Proof of purchase and photo(s) of damage is required. Photo(s) can be emailed to rackemmfg@aol.com, and please include your information.

Return Policy

Return requests must be made within 30 days of purchase.
You must call and get a Return Authorization number before returning any product.
RA numbers will expire after 30 days of issue.
Products that are received without an RA number will be refused.
Returns may be subject to up to a 20% restocking fee.
All returned products must be in new condition, in the original undamaged carton with directions.
All freight for returned goods must be prepaid.
Refunds will be issued to your payment method only.

Shortage / Damage Policy

Shortages and/or Damages must be reported within 3 Business days. Photos will be required to receive consideration.